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FAQ | On the Table

 

Hopin FAQ

How do I access my Virtual Table(s)?


Please go to the My Tables page and click the Hopin Session link on the Table that you would like to attend.




What is Hopin?


Hopin is the virtual platform that will host On the Table 2020. It is similar to Zoom, but offers more of a community feel.




What do I do if I am having trouble?


There is more than one way to get help:

  1. If you are on Hopin, you can go the Expo tab and click Tech Support. Once there type your issue in the chat and someone will be with you momentarily.
  2. Go to the support page of this website by clicking here and submit a message that will go directly to the Tech Support email and someone will be with you momentarily.




I cannot find my session or the link is missing.


If you cannot find your session or your link is missing, first try going to the My Tables page and finding your link. If your link is not there, please go to the support page by clicking here and request tech support. Someone will be with you momentarily.




Can I use my mobile phone to access Hopin?


We are recommending that you use a laptop or desktop with Chrome Browser or Firefox. There are connectivey/known issues with Safari and Microsoft Edge. With a mobile phone, you will not be able to participate in the conversation. To download Chrome Browser, click here.





General FAQ

How to pick the right leather for you


Leather hides come in many different colors, textures, finishes, & weights. Below I've described the leather finishes I carry in my shop. You can also now watch a video of each color I have in the shop at my youtube channel. This can help you decide which is best for you. You can also order a leather swatch kit here




What does Glossy pull-up mean?


These leathers have a smooth hand feel with a rich glazed look. They come in a solid color but as I create, fold, and flex the items during production, oils that were saturated deep into the skin migrate to the top causing a very nice tonal effect or 'marble' look called 'pull-up'. These products will also patina and darken with you over the years as true with any quality full-grain leather. This leather builds character with you over time. It will scratch and absorb oils. Sun exposure can alter the color. Most of the time leather conditioners help reduce these marks and keeps the leather looking beautiful. Your life lives in these bags and they will show off all the experience through the years only getting better, just like an amazing bottle of wine. Read More for a little more techinal info from Horween: This process takes at least six months. Each hide is slowly steeped in gentle vegetable liquors. Then are genuine hot stuffed and slicked onto glass frames to dry. Each hide is hand curried and shaved by highly skilled artisans and then dyes are hand rubbed on for a deep aniline finish. Finally, they are hand glazed to achieve the rich, glossy look and feel; prized by fine craftsmen and leather lovers everywhere. This beautiful quality and hand feel has been made by Horween Leather Co. in Chicago where it has been being made consistently since the early 1900's.




What is Horween?


The Horween Leather Company has set the standard for the highest quality leathers since 1905. Offering a wide range of dynamic finishes. All of the leather is processed at their location on the corner of Elston and Ashland in Chicago, Illinois, USA. I'm proud to showcase my work in their finishes and provide beatuiful pieces to you that will last.




What is Nubuck?


Durable, thick, and water resistant nubuck is surprisingly easy to take care of. If you LOVE soft textures but still want a quality bag this is your perfect match. This soft leather is brushed to give it the suede-like texture but still completely full-grain leather so it will last beautifully over time. Even when the bag darkens over time you can give it a little brush to refresh the nap. Nubuck cleaner kits work best to refresh or even take out marks like, pens, makeup, even light dyes. Even though most are water resistant I always advise on spraying your new bag with a 'protect-all' for suede and nubuck. This will not change the color of the leather but will protect it from harsh rain storms. All my nubuck leather also come directly from Horween in Chicago for superior quality.




Transforms to Caramel??


This means the leather is vegtable dyed and waxed letting the leather's soft natural color shine through. These products will start very light in color but over time will absorb the natural elements around them and transform into a deep caramel color after a few months to years. All my natural vegtable tanned leather also come directly from Horween in Chicago for superior quality.




What does soft with texture mean?


This yummy leather is so SOFT to the touch it feels like its going to melt in your hands. It is super relaxed and has less structure than my other leathers so I only use it in my smaller bags. This leather is top coated finished at the Horween tannery so you can use a regular leather conditioner on it. It shows less stratches and marks on the hide with the amazing texture. This finish will still get darker and patina over time as like any full grain quality hide. A little more from Horween: These hides are vegetable tanned with an unreal, deerskin like feel. After dried the leather is then finished with a top protector coat. This will most likely be the most supple, luxurious leather you will ever feel. In photo: Tangerine




What does 'WC' stand for?


WC - is the abreviation for the Pennsylvania Tannery Wickett & Craig. I use their light weight vegtable tanned leathers for the slim wallets. All of their leathers are either smooth or also have a glossy finish that will both patina and grow darker over time. Wickett & Craig also only produces full-grain qaulity leathers.





Host FAQ

Do I need to make a reservation in advance?


To avoid disappointment it is highly recommended that a rental vehicle be reserved in advance. However, if it's urgent, we may have some vehicles available for last minute bookings.




What type of Driver's Licence do I need to rent a vehicle?


Mareeba Car Rentals recognises all current non-provisional and non-probationary Australian driver's licences and current overseas licences.


Accepted Driver's licences must be in English with a photo, not expired and produced at the commencement of the rental. Should the valid driver's licence be in another language or have no photo we will accept a certified translation in English or an International driver's permit.


Should the licence not have a photo, an International Driving Permit must accompany it.




What licence is required to drive the Pantec removalist truck?


Only a standard car licence is required to drive our removalist truck!




How old do I have to be to rent a vehicle?


All drivers must be at least 21 years of age but not over 80 years of age and have no less than 12 months driving experience.




Who can drive the hired vehicle?


Only you or an Authorised Driver can drive the vehicle.

Allowing anyone who is not an Authorised Driver to drive constitutes a major breach of the Rental Contract that excludes you and any Authorised Driver from all entitlement to Damage Cover indemnity.




Do you offer any long term rental discounts?


We do! The rates on our website do vary depending on the length of rental you are quoting.

In simple terms, the longer you need a vehicle for, the cheaper the rate.

Call us on 0456 595 338 to enquire about long term rentals.




Am I covered by insurance when I rent a car?


All vehicles rented come with a standard cover that limits the loss or damage liability payable by you in the event of loss or damage to the car to between $3,000 - $4,000, depending on the vehicle class.

You can reduce your damage liability for an extra daily fee. For full details on damage cover view our full Terms & Conditions.




Can I drive the vehicle on unsealed roads?


No, our vehicles are not permitted to travel on unsealed roads.

Any damage to overhead, under-carriage, or damage caused by water is not covered by any damage liabilities and are the responsibility of the renter.




How much deposit / security bond am I required to pay?


At the start of your rental you will be required to pay for the total hire charges plus an additional security bond of $500. The security bond will be held on your credit/debit card until the completion of your rental agreement. Charges will be processed after completion of the rental and if applicable the unused portions of the security bond will be released.

Mareeba Car Rentals will send an electronic message to your bank on the day you return the vehicle requesting the release of the funds. Depending on your bank, this may take between 7 - 10 business days.

Please check with your bank for more information.




Is there a daily kilometre limit?


Yes, our vehicle hire (excluding the truck) includes 250km travel per day free of charge. For travel outside the Cairns / Tablelands region there is a limit of 200km per day.

Truck hire includes 200km travel per day free of charge.

Any excess kilometres are charged at 30 cents per kilometre.




Can I drop off a hire car after hours?


Yes, we have after hours drop off available!

Please ask us about this service at the commencement of your hire.




What if I have an accident?


If you are involved in an accident, you should do the following:

  • Call Mareeba Car Rentals on 0456 595 338, and immediately contact the police in case of third party liability and the emergency services in the event anyone is injured.
  • Do not leave the vehicle without making sure it is safe.
  • Write down names and addresses of all people involved and any witnesses. Never admit liability.
Complete an incident report form within 24hrs of the accident.





 

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